Frequently Asked Questions (FAQ) – Luno Manchester

What is the delivery time of my order?

When you place an order at Luno Manchester, the delivery time may differ slightly from what you are used to. Because our products are shipped directly from our suppliers, we save significantly on storage and transport costs. This allows us to offer our products at competitive prices.
The average delivery time is 5 to 10 business days (Monday–Friday, excluding public holidays).

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What should I do if I haven’t received my order yet?

Due to the high demand for our products, it is possible that your order arrives a little later than expected. We appreciate your patience.
If the expected delivery window has passed and you still haven’t received anything, please send an email to support@luno-manchester.com.
We will look into the status of your package for you.

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How can I exchange or return my order?

If you would like to return a product, simply contact our customer support via support@luno-manchester.com.
Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return.
We will then send you the return address and instructions. Once confirmed, you may send the product back through a courier of your choice.

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What are the costs for returning my product(s)?

Returns are at your own expense. The cost depends on the courier you choose to ship with.
Please check the website of your preferred shipping provider for accurate pricing.

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What are the conditions for returning items?

You have a 14-day return period, which starts from the day you receive your order.
You may return a product only if:

• The return period has not expired;

• The product is in its original packaging with all labels attached;

• The product has not been used.

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Which payment methods do you accept?

At Luno Manchester, you can pay securely using:

• iDEAL

• Visa / Mastercard

• PayPal

• Apple Pay

All transactions are processed through secure and reliable payment systems.

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What if I did not receive an order confirmation email?

This should not happen. Please send us an email with your full name and the email address used during checkout at support@luno-manchester.com.
We will look up your order and assist you as quickly as possible.

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Can I cancel my order?

If you want to cancel your order for any reason, please email us as soon as possible at support@luno-manchester.com.
Include:

• Your name

• Your order number (e.g., #0000)

• The reason for cancellation

If your order has not yet been processed or shipped, we will cancel it for you.