Shipping Policy – Luno Manchester

Processing Time + Shipping Time = Total Delivery Time

We operate with a processing time of 1–3 business days (Monday to Friday). Orders placed before 17:00 (GMT+01:00 – Amsterdam) are processed the same day. All products go through a short preparation phase before being shipped.

After processing, the average shipping time is 4–7 business days.
In total, you can expect your order to arrive within approximately 5–10 business days from the moment your purchase is completed.

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Delays

During periods of unexpected high demand, delivery times may take slightly longer than usual. We work hard to process all orders as quickly as possible and appreciate your understanding should a delay occur. Of course, we will always keep you updated and aim to minimise any inconvenience.

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Shipping Providers

For the delivery of our orders, we collaborate with trusted carriers such as PostNL, DHL, DPD, and UPS.
These partnerships ensure secure handling of your package and provide you with real-time tracking information so you can follow your order at any moment.

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Additional Services

To make your shopping experience as enjoyable as possible, we offer several benefits:

• Free shipping on orders above a certain amount.

• The option to choose insured shipping, including priority handling, for a small additional fee.

This ensures your order is processed and delivered with the highest level of care.

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Tracking Information

Every order comes with a tracking number, allowing you to follow your package from the moment it leaves our facility until it arrives at your doorstep.

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Customer Support

Our customer support team is always ready to assist you with any questions or concerns. At Luno Manchester, we strive to provide the best possible experience and are committed to ensuring your order is handled smoothly from start to finish.